I contacted Lui Sorrenti by email after I saw his website.
He responded on a Sunday evening around 20 minutes after I sent my email and this rather set the tone for my future dealings with him.
Throughout the process, Lui has always been at the end of the phone or PC or, more likely, he was willing to call round to discuss plans for my bathroom.
Although, in my case, it is very much a tiny room, Lui was very keen to help me to make the best of the small space. What I thought I wanted was not what I ended up with, but Lui was intent on making sure that I would be pleased with the result and persuaded me against some of my ideas on the basis that there were not good use of my money! He gave me lots of ideas and even met me at Plumbit early one morning to discuss my options with me!
The resulting bathroom is just perfect and has WOW Factor, which I didn’t think could be achieved in the “smallest” room.
Lui and his son worked hard, were entirely reliable, left the house clean and tidy each day and I had to trust them as I work every day. I handed over my keys, but never felt any concern that they would not look after my home.
Although the work took longer than I had expected, this was partly due to unexpected issues, but also their willingness to take on some other remedial work which cropped up as well as Lui’s attention to detail. He was never going to do anything which was less than perfect – and how refreshing that it is in this day and age of cutting corners.
I am delighted with my finished bathroom – it ended up a shower room, at Lui’s suggestion, in fact, but I would not hesitate to recommend Lui the Plumber!